Refund & Cancellation Policy – Virtual Office

Full Refund Before Agreement Signing (Within 7 Days)

• A 100% refund will be issued if the agreement has not been signed and the refund is requested within 7 calendar days from the date of payment.

Partial Refund After 7 Days (Before Agreement Signed)

• If the agreement has not been signed but the refund request is made after 7 calendar days from payment, a 10% deduction will apply.
• This deduction covers operational and processing costs.

Refund After Agreement Signing

• Once the agreement is signed, a refund will only be processed after deducting a documentation fee of ₹2,500.
• This covers notary charges, lawyer fees, commute, and administrative processing.

Refund Based on Purpose Fulfillment

• No refund will be processed if the service has fulfilled its intended purpose.
• For example, if the address was used for company registration or GST registration and the registration is completed, no refund will be provided under any circumstances.
• If a refund is still considered in special cases, it will be on a prorated basis and limited to a maximum of 50% of the eligible amount after prorated calculation.

GST Plan Specific Refund Conditions

• Refunds under GST plans will only be processed after two formal rejections by the GST department.
• Official rejection letters must be submitted as proof.
• Refunds will only be granted if the issue was due to the space partner or location-related reasons.
• No refunds will be provided for issues arising from incorrect documentation or consultant/filing errors.

General Terms

• All refunds, if approved, will be processed within 7–10 working days to the original mode of payment.
• Refunds are not applicable due to delays, personal changes in plans, or non-utilization of services.