Privacy Policy

CollabSpace Privacy Policy

1. Introduction

At CollabSpace, we are committed to safeguarding your personal data and ensuring that your privacy is protected. As a provider of flexible workspaces, virtual offices, and managed spaces, we interact with individuals, startups, businesses, and their representatives on a regular basis. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your Personal Information when you engage with our website, mobile applications, or any other services that refer to or link to this Policy (collectively, the "Services"). Our goal is to give you a clear understanding of how your data is handled, how we protect it, and the rights you have over your information.

By using our Services, you acknowledge and agree to the practices outlined in this Privacy Policy. We encourage you to read it carefully to make informed decisions about your relationship with CollabSpace. This Policy applies to all users of our Services, whether they are customers, website visitors, or any other individuals interacting with us.

1. What is Personal Information?
   “Personal Information” refers to any data that can be used to identify you as an individual, either directly or indirectly, when used alone or in conjunction with other information. This includes information such as your name, email address, phone number, mailing address, payment details, and other identifiers. Personal Information also includes technical information such as your IP address, device ID, and location data that may be used to recognize and track your activity when you interact with our Services. However, it does not include anonymized or aggregated data, which cannot be traced back to you.
2. Scope of this Policy
   This Policy applies to all personal data collected by CollabSpace when you:

• Visit our website or use our mobile apps.
• Register for and use our virtual office, coworking spaces, or other services.
• Interact with us through communication channels such as email, phone, or social media.
• Provide information directly to us or through authorized representatives (e.g., employers, partners, or third parties).
• Use any other services that link to or reference this Policy.

Please note that this Policy does not apply to any third-party services or websites, including payment processors, brokers, or other external platforms you may interact with while using our Services. We encourage you to review the privacy policies of these third parties to understand how they collect and manage your data.

1. Our Role as Data Controller
   CollabSpace acts as the Data Controller when handling your personal information, which means that we determine the purposes for and means by which your personal data is processed. In instances where we share data with our affiliates or trusted service providers, CollabSpace remains responsible for ensuring that these third parties adhere to appropriate data protection and privacy standards.

We may process your personal information to:

• Provide and Improve Our Services: We collect and use your data to facilitate your access to our flexible workspaces, virtual offices, and managed office solutions.
• Ensure Compliance: We manage personal data to comply with legal obligations such as tax requirements, anti-fraud measures, and regulatory compliance for business registrations (e.g., GST registration or mail handling).
• Enhance User Experience: We use your information to improve the functionality of our platform, personalize your experience, and provide relevant services based on your needs.

1. Global Data Transfers
   As part of our services, your personal information may be transferred to or processed by CollabSpace affiliates or third-party service providers located outside your country of residence, including locations outside of India. We take all necessary steps to ensure that your personal data is protected in accordance with applicable data protection laws, regardless of where it is processed. By using our Services, you acknowledge and agree to such transfers, where applicable.
2. Your Consent
   By accessing or using our Services, you consent to the collection, use, disclosure, and processing of your Personal Information as outlined in this Policy. Your privacy and data security are our priority, and we are committed to ensuring that your personal information is handled transparently and responsibly.

2. Information We Collect

The type of information CollabSpace collects depends on your interactions with us and the specific services you use. We collect both personal information and non-personal information to provide, enhance, and personalize our services, and to comply with legal obligations. The information we gather can be grouped into the following categories:

a. Information You Provide to Us Directly

We collect personal information that you voluntarily provide when interacting with our services, including:

• Registration Information: When you sign up for our services, such as coworking spaces, virtual offices, or managed spaces, we collect personal details including your name, email address, phone number, mailing address, and business information.
• Payment Information: For transactions, such as booking a workspace or subscribing to virtual office services, we collect payment information including credit card details, billing address, and other financial data to process payments securely.
• Communication Information: When you contact us through email, phone, social media, or any other communication channel, we collect the content of your communication along with your contact details.
• Documents for Legal and Business Services: For services such as business registration, GST registration, or mailing address services, we may collect and process official documents, business licenses, and related information to ensure legal compliance.

b. Information Collected from Your Use of Our Services

When you access or use our website, apps, or other services, we automatically collect certain information about your devices and usage:

• Device Information: We collect details about the devices you use to access our services, including your IP address, browser type, operating system, device model, and unique identifiers like device IDs.
• Location Data: Depending on your device settings, we may collect geo-location data to offer location-based services such as finding coworking spaces near you or optimizing your experience based on your region.
• Cookies and Tracking Technologies:
  We use cookies, pixels, web beacons, and similar technologies to collect information about your usage of our website, such as the pages you visit, the time you spend on the website, and your interactions with our content. Cookies help us personalize your experience, understand user behavior, and improve the functionality of our services. You can control cookie settings through your browser, but disabling cookies may limit certain features.
• Log Data: Our servers automatically record information when you access our services, such as your IP address, the date and time of your visit, the pages or features you used, and any errors or performance issues encountered during your session.

c. Information Provided by Third Parties

We may also receive information from third-party sources to enhance or supplement the data we collect directly from you. These third-party sources include:

• Service Providers and Partners: Data from our service providers, such as payment processors, identity verification services, or business partners (e.g., coworking space providers or virtual office partners) who help us deliver services to you.
• Employer or Authorized Representative Information: If you are using CollabSpace on behalf of your employer or are authorized by a third party to use our services, we may receive information from them to facilitate your access to our services.
• Landlords, Property Managers, and Brokers: In cases where you book physical spaces (e.g., coworking spaces or managed offices), we may receive details from property managers, landlords, and brokers regarding your preferences, bookings, or lease terms.

d. Information from External Sources

To better understand and serve our users, we may gather information from publicly available databases, marketing partners, or third-party information service providers. This data helps us maintain accurate records, conduct market research, and improve our services.

• Marketing and Analytics Data: We may receive data about your preferences and behavior from analytics providers, ad networks, or social media platforms that help us understand your interests and customize your experience.

e. Information from Cookies and Tracking Technologies

Our website and apps utilize various tracking technologies to monitor user behavior, improve our services, and provide personalized experiences. This includes:

• Session Cookies: Temporary cookies that expire when you close your browser and help us recognize user activity during a single session.
• Persistent Cookies: Cookies that remain on your device even after closing the browser, which help us remember your preferences for future visits.
• Third-Party Cookies: Some third-party services integrated into our website, such as social media platforms or ad networks, may use their own cookies to collect information about your interactions.

You can manage cookies through your browser settings or opt-out of certain third-party cookies by following the instructions provided in their respective privacy policies.

f. Geo-Location and Contacts (With Consent)

If you choose to enable location services or provide access to your contacts, we collect and use this information to provide relevant services, such as:

• Geo-location Data: To recommend coworking spaces or meeting rooms near you, or optimize your experience based on your location.
• Contacts Information: If you choose to sync your contacts for networking or collaboration purposes within CollabSpace services, we collect and use your contacts in accordance with this policy.

g. Aggregate or De-Identified Information

We may also process aggregate or de-identified information, which cannot be linked back to an individual. This data is used for internal purposes such as business analysis, reporting, and improving our services, but it does not include identifiable personal information.

3. Information Collected from You

At CollabSpace, we collect various types of information directly from you to enhance your experience and deliver our services effectively. This section outlines the specific information we gather when you interact with our website, mobile applications, and other services.

a. Registration and Profile Information

When you create an account or register for our services, you provide us with essential details, including:

• Full Name: Your first and last name for identification purposes.
• Email Address: A valid email address used for communication, account verification, and service updates.
• Phone Number: A contact number for communication regarding your bookings, inquiries, and customer support.
• Mailing Address: Your physical address required for services like business registration, virtual office, or billing.

b. Payment Information

To facilitate transactions for our services, we collect payment-related information, such as:

• Credit/Debit Card Details: Information required to process your payments securely, including card number, expiration date, and CVV code.
• Billing Address: The address associated with your payment method, used for verification and invoicing purposes.

c. Service Usage Information

When you use our services, we collect data about your interactions with our platform, including:

• Booking Information: Details regarding your reservations for coworking spaces, virtual offices, or meeting rooms, including dates, times, and locations.
• Service Preferences: Information about your preferences for workspace types (e.g., private office, dedicated desk) and any specific requests you may have during your bookings.

d. Communication Data

We collect information from your communications with us, which may include:

• Customer Support Interactions: Records of any inquiries or support requests you make via email, phone, or chat. This information helps us improve our customer service and resolve issues effectively.
• Feedback and Reviews: Any feedback or reviews you provide about our services, which we may use to enhance our offerings and address customer needs.

e. Marketing Preferences

If you opt to receive marketing communications from us, we will collect information regarding your preferences, such as:

• Opt-in Consent: Your consent to receive newsletters, promotional offers, and service updates.
• Interaction Data: Information about how you engage with our marketing communications, including email opens, click-through rates, and preferences for specific types of content.

f. Geo-Location Data

If you allow location access on your device, we may collect geo-location data to:

• Provide Location-Based Services: Recommend nearby coworking spaces or virtual office locations based on your current geographical position.
• Enhance User Experience: Tailor our services and communications to your location for a more personalized experience.

g. Contact Information (If Shared)

If you choose to import contacts or share contact information through our platform, we may collect:

• Contacts Information: Names, phone numbers, and email addresses of your contacts that you choose to sync or share within our services, which may be used for networking purposes or collaboration.

h. Social Media Data

If you engage with us through social media platforms, we may collect information from your social media profiles, including:

• Profile Information: Details such as your name, profile picture, and any other information you choose to share publicly on platforms like Facebook, LinkedIn, or Instagram.
• Engagement Data: Information about your interactions with our social media posts, ads, and campaigns.

i. Additional Information

In addition to the data mentioned above, we may also collect other information as needed for specific services or promotions. This can include:

• Demographic Information: Information such as age, gender, or interests that may be relevant for marketing or service personalization, but is provided voluntarily by you.
• Event Participation Data: Information collected if you participate in events, webinars, or promotions hosted by CollabSpace.

3. INFORMATION COLLECTED FROM YOU

CollabSpace requests various types of Personal Information from you, your company, or other third parties, depending on the services you use and your relationship with us. We may collect the following categories of information, depending on the services that you use:

1. a) Contact Information and Other Identifiers: This includes your name, mailing address, phone number, email address, and any other information that enables us to contact you regarding your bookings or inquiries.
2. b) KYC Verification Information: For compliance purposes, we may collect personal identification information such as a personal photograph, photo ID or government-issued identification, and date of birth.
3. c) Professional and Employment-Related Information: This encompasses details such as your company name, job title, role, team, and other relevant information about your profession that may be necessary for service delivery.
4. d) Payment Information: We collect financial data necessary for processing transactions, including credit or debit card details, bank account information, and any other payment-related information required when you make a purchase.
5. e) Booking and Scheduling Information: When you book coworking spaces, meeting rooms, or virtual office services, we may collect data regarding your reservations, including dates, times, and preferences related to your bookings.
6. f) Office Preferences: You may provide specific preferences regarding your workspace, such as preferred desk location, chair height, temperature settings, and other amenities to enhance your experience.
7. g) Utilization Information: We track how frequently you visit our locations, how long you stay, and the types of services you utilize. This includes information on amenities such as Wi-Fi, printer usage, and desk or conference room bookings.
8. h) Communications: Any information that you intentionally share, send, or receive while using our services, including emails, messages through our customer support channels, feedback submissions, and interactions via chatbots or voice assistants.
9. i) Device and Usage Information: This includes details about the devices you use to access our services and your online activity, such as:

• Device Identifiers: Information like your IP address, device type, operating system, and browser type.
• Geolocation Information: Data from your mobile device's GPS or Wi-Fi signal that helps us provide location-based services, depending on your device settings.
• Online Activity Information: Information collected through standard internet technologies such as cookies, web beacons, and logs about your interactions with our website or app.

1. j) Sensors and Analytics Data: If applicable, we may gather information from sensors within our facilities to analyze usage patterns and improve service efficiency. This can include occupancy sensors, environmental monitoring, and other technologies that help us enhance your experience.
2. k) Other Personal Information: In addition to the above, we may collect additional information such as your instant messenger and social media usernames, emergency contact details, vehicle identification, and any photos or files you upload to our services. This may also include search queries, documents, and any other content you choose to share through your member profile or community interactions.

4. INFORMATION COLLECTED ABOUT YOU

1. Third-Party Sources
   CollabSpace may obtain Personal Information about you from various third-party sources, including your employer, company, partner, authorized representative, or host if you are a visitor or guest at one of our locations. This information may also come from publicly available sources or commercially available databases, as permitted by applicable laws. We may combine this information with other Personal Information that we collect directly from you to enhance the services we provide. If we collect Personal Information from a third party, we ensure that the source is legitimate and authorized to share this information with us.
2. Google and Other Third-Party Analytics
   We utilize tools such as Google Analytics to collect data regarding the usage of our Website Services. Google Analytics provides us with insights such as how often users visit our site, which pages they view, and the websites that referred them to our services. Importantly, Google Analytics collects only the IP address assigned to you on the date of your visit, without collecting personal identifying information. The data gathered through Google Analytics is not linked with your Personal Information, ensuring your anonymity. Additionally, we may employ other third-party analytics services to gather similar data about your interactions with our online services.
3. “Do Not Track” Signals
   If you have enabled the “Do Not Track” feature in your web browser, your browser may transmit signals that indicate your preference not to be tracked by websites you visit. If you choose to enable this option, CollabSpace will honor your request and will not track your information or activities on our website.
4. Mobile Computing
   We offer websites and online resources designed specifically for mobile devices. The mobile versions of our services may require you to log in with your account, which allows us to associate your usage data with your user account. We also provide applications, widgets, and tools that can be used on mobile or other computing devices. These tools may collect and transmit Personal Information to CollabSpace to facilitate access to your account and to track your usage of these tools. Some mobile applications may allow you to share information, such as reports or other content, directly from the application.

5. USE OF PERSONAL INFORMATION

In general, CollabSpace uses your Personal Information for various purposes, including:

1. Service Delivery: To provide you with our services, including access to coworking spaces, virtual offices, and any online or offline events or materials you request.
2. Security Measures: To protect against fraud, abuse, or harm, and to provide a Secure Environment, which encompasses both physical spaces and online platforms where our services are offered.
3. Customer Service: To respond to and fulfill customer service inquiries and requests efficiently.
4. Data Analysis and Improvement: To analyze how our products and services are used, allowing us to tailor and enhance our offerings based on user behavior and preferences.
5. Marketing Communications: To contact you about our services, promotions, and special offers. We may use various channels, including email, phone, postal mail, or other means, to provide relevant advertising and enhance engagement.
6. Legal Compliance: To comply with our legal obligations and to enforce our legal rights. This may include exercising contractual rights, fulfilling financial reporting obligations, and responding to court orders, warrants, or subpoenas in accordance with applicable law.

6. LEGAL BASES FOR PROCESSING PERSONAL INFORMATION IF RESIDENT IN THE UK AND EU

1. Legal Bases for Processing
   The processing of your Personal Information, as described in this Policy, is based on several legal grounds, which may include:

• Contractual Necessity: The processing is necessary to fulfill our contractual obligations to you or your company, ensuring we can deliver the services you have requested.
• Compliance with Legal Obligations: We may process your Personal Information to meet our legal requirements, including Know Your Customer (KYC) obligations and other compliance-related matters as mandated by law.
• Legitimate Interests: We process your Personal Information to pursue our legitimate interests, which include:
• Ensuring a secure environment for our users and facilities.
• Analyzing, improving, and tailoring our products and services to better meet user needs.
• Enhancing operational efficiency and fulfillment of contracts with you.
• Preventing fraud and protecting our business and users from harm.

1. Your Rights
   Subject to applicable law, you have the right to object to our processing of your Personal Information in certain circumstances, as further described in Section 9 of this Policy. If you wish to exercise any of these rights, please contact us using the details provided in this Policy.

7. SHARING OF PERSONAL INFORMATION

We may disclose your Personal Information under specific circumstances to ensure the effective delivery of our services and compliance with legal obligations. The following outlines how and with whom we may share your data:

1. Our Community
   Our services include online and offline member communities, forums, and networks where you can share information and connect with other members. Participation in these communities is voluntary, and any information shared may be visible to other members.
2. Primary Members
   Information regarding the utilization of our services by individual members may be shared with the primary member or organization that purchased the memberships. For example, this could include sharing usage data with employees of a member company or students of a member university.
3. Suppliers and Vendors
   To support our business operations, we work with various third-party vendors and service providers. When sharing your Personal Information with these parties, we ensure they process your data only according to our instructions and in compliance with this Policy.
4. Landlords and Building Management
   In certain cases, we may share your Personal Information with landlords and building management teams at CollabSpace properties to ensure effective management and operation of the facilities where you use our services.
5. Research and Survey Solicitations
   We may periodically share your Personal Information to conduct research or solicit feedback through surveys. Participation in these surveys is voluntary, and the information collected will be used for research and reporting purposes to improve our services.
6. Legal and Regulatory Disclosures
   There may be circumstances when we disclose your Personal Information to comply with legal obligations or protect our rights, including:

• To fulfill requests for services you or your company have requested.
• To comply with legal obligations such as audits or requests from law enforcement.
• To prevent fraud, detect security issues, or verify compliance with our policies.
• To protect the rights, property, and safety of CollabSpace, our partners, members, or employees, and as otherwise required by applicable law.

1. Corporate Transactions
   In the event of a business transaction such as a merger, acquisition, or sale of assets, we may share or disclose your information as part of that transaction. This may include sharing your Personal Information with prospective buyers or other parties involved in the transaction.
2. Third-Party Partners in Connection with Your Membership Agreement
   When permitted by your Membership Agreement, we may share your contact information with select third-party partners who may reach out to you regarding additional services related to your membership. You have the option to opt-out of such communications by contacting us, and participation is entirely voluntary.
3. Third-Party Partners With Your Consent
   We may request your consent to share Personal Information with certain third parties to provide you with special offers or promotional materials that may be of interest to you. With your consent, we may also use your name, likeness, and other personal characteristics for advertising and promotional purposes.

8. THIRD PARTIES THAT PROVIDE CONTENT OR FUNCTIONALITY ON OUR SERVICES

CollabSpace partners with various third parties to enhance our services, collect, analyze, and utilize some of the Personal Information described in this Policy. These partnerships may include:

1. Third-Party Features and Functionality
   We incorporate features and functionalities from third-party providers into our services through plugins and APIs. These may include social media buttons, chat support, or other interactive elements. Even if you do not directly interact with these plugins, they can collect information such as your IP address and the specific pages you visit on our website.
2. Advertising Providers
   We work with advertising partners to display advertisements on our services and across other platforms. These providers may use your browsing behavior and interests to serve targeted advertisements. Analytics companies may also assist us in measuring and evaluating the effectiveness of our advertisements and overall service usage.
3. Other Content Providers
   We collaborate with various content providers who offer products and services on our platform, and who may operate contests, sweepstakes, or surveys. These third parties may collect Personal Information as part of their offerings, and we encourage you to review their privacy practices.
4. Social Media
   CollabSpace maintains an active presence on social media platforms (e.g., Twitter, Facebook, Instagram). We share information, images, and videos publicly through these channels. While we do not edit comments, we reserve the right to delete comments that do not pertain to the original post, contain obscene or threatening language, or constitute personal attacks or hate speech against any individual or group. We may also remove comments that advocate illegal activities or violate copyright laws.

9. RIGHTS IN YOUR INFORMATION: ACCESS, RECTIFICATION, ERASURE, AND RESTRICTION

At CollabSpace, we value your rights regarding your personal data and are committed to ensuring that you have control over your information. In accordance with applicable data protection laws, you may have the following rights regarding your Personal Information:

1. Right to Confirmation:
   You have the right to request confirmation of whether we store, use, or share any of your Personal Information, along with details about the third parties with whom your information has been shared.
2. Right of Access:
   You can obtain access to or a copy of your Personal Information held by us. This allows you to review the data we process and how it is being used.
3. Right to Data Portability:
   You have the right to receive an electronic copy of the Personal Information you have provided to us. You may also request that we send this information to another organization, where technically feasible.
4. Right to Restrict Processing:
   You may request restrictions on our use of your Personal Information or object to specific uses, as described earlier in this Policy.
5. Right to Rectification:
   If your Personal Information is inaccurate, incomplete, or untrue, you can seek correction. In some cases, we may provide self-service tools that allow you to update your information directly.
6. Right to Erasure:
   You may request the erasure, anonymization, or blocking of your Personal Information held by us, subject to any exceptions outlined by law. This includes situations where we no longer need your data for the purposes for which it was collected.
7. Right to Withdraw Consent:
   You have the right to withdraw your consent for us to process your Personal Information. Please note that withdrawing consent may limit your access to certain features of our services.
8. Right to Object to Automated Processing:
   You can object to any automated decision-making that significantly affects you and request a review of such decisions, especially if they are based solely on automated processing.
9. Right to Cancel Your Account:
   If you have an online account with CollabSpace, you may request its cancellation. We will process all requests in accordance with local laws and regulations.

To exercise any of these rights, or for questions regarding your Personal Information, please contact us at admin@collabspace.in. To protect your privacy, we may take steps to verify your identity before granting access or making changes to your information.

10. OPT-OUT AND WITHDRAWAL OF CONSENT

You have the right to opt-out or withdraw your consent for certain uses and disclosures of your Personal Information as outlined in this Privacy Policy. This includes specific circumstances related to direct marketing communications, where you can choose not to receive promotional emails, messages, or other marketing materials from us. To opt-out, please follow the instructions provided in our marketing communications or contact us directly.

If you withdraw your consent, it may affect our ability to provide certain services or features. We will notify you of any significant changes to our processing of your Personal Information that may arise from your withdrawal of consent.

11. SENSITIVE PERSONAL INFORMATION

Certain types of Personal Information are classified as “sensitive” due to their nature, such as information related to your health, religious or philosophical beliefs, or biometric data used to uniquely identify you. If you have consented to CollabSpace’s use of such sensitive Personal Information, you may withdraw that consent in accordance with applicable laws.

Before disclosing sensitive Personal Information to third parties or using it for purposes other than its original intent, CollabSpace will make reasonable efforts to obtain your explicit consent (opt-in). When required by law or contract, CollabSpace will adhere to the necessary legal obligations regarding the processing of sensitive Personal Information.

12. EMAIL AND TELEPHONE COMMUNICATIONS

1. Opting Out of Marketing Communications
   We provide users with the option to unsubscribe from our marketing-related email communications. Please note that even after opting out, we will continue to send you transaction-related emails concerning products or services you have requested. Additionally, we may need to send you essential communications regarding the operation and administration of our services, such as updates to our Terms of Use or this Privacy Policy, which you cannot opt-out of. If you no longer wish to be contacted by CollabSpace, you must terminate your relationship with us and discontinue using our services.
2. Collaboration
   We do not sell your Personal Information to third parties for their direct marketing purposes. However, we may partner with other organizations to conduct events, promotions, or programs. The Personal Information you provide to register or participate in these events may be shared with the partnering organization, and you may receive communications from them following the event. Please refer to the privacy policy of that organization for details on how to opt-out of their communications.
3. Text Messages
   CollabSpace may send you SMS text messages related to our services or transactions. You can opt-out of receiving these text messages at any time by replying "STOP" to any of the messages you receive.

13. RETENTION

CollabSpace will retain your Personal Information for as long as you maintain a relationship with us and for a period of seven (7) years after your relationship has ended to comply with applicable laws.

When determining the retention period for your Personal Information, we consider several factors, including:

1. Service Development: To continue developing, tailoring, upgrading, and improving our services based on user feedback and usage patterns.
2. Business Records: To maintain necessary business records for analysis and audit purposes to ensure compliance with internal policies and regulatory requirements.
3. Legal Compliance: To fulfill record retention requirements mandated by law and to ensure we can comply with any legal obligations that may arise.
4. Legal Claims: To defend against or bring any existing or potential legal claims or address any complaints regarding our services.

14. INFORMATION SECURITY

At CollabSpace, the security of your Personal Information is of utmost importance to us. We take reasonable steps to implement appropriate technical and organizational measures designed to protect your data against unauthorized or unlawful processing, as well as accidental loss, destruction, or damage. These measures may include encryption, secure server infrastructure, and access controls to safeguard your information.

However, it is essential to understand that while we strive to protect your Personal Information, no data transmission over the Internet or storage method can be guaranteed to be 100% secure. Therefore, any information you transmit to us is done at your own risk. To help us maintain a secure environment, we encourage you to adopt your own security practices, such as:

• Creating strong and unique passwords for your accounts.
• Not sharing your login credentials or access badges with others.
• Logging out of your accounts when you finish using our services or if you step away from your device.
• Regularly updating your passwords and monitoring your accounts for any unauthorized access.

By taking these precautions, we can work together to ensure a safer experience for everyone.

15. AUTOMATED PROCESSING

In the future, CollabSpace may employ automated processes to determine your eligibility for new services, alternative workspaces, or other business-related opportunities. In such cases, and as required by applicable law, we will implement suitable safeguards. This may include providing you with the opportunity to:

• Request human intervention in decision-making processes.
• Express your point of view regarding decisions made by automated processes.
• Contest any automated decisions that may significantly affect you.
• Request restrictions on the use of your Personal Information related to these automated decisions.

By using our services or providing us with your Personal Information, you agree to receive electronic communications concerning security, privacy, and administrative issues related to your use of our services. If we become aware of a breach in our security systems, we will attempt to notify you electronically through notices on our services, via email, or by mail.

16. OTHER RIGHTS AND IMPORTANT INFORMATION

1. CCTV Surveillance
   CollabSpace facilities are equipped with CCTV surveillance to protect the safety of our employees, members, vendors, guests, and their property. These recordings may be accessed by CollabSpace and can also be made available to members or other authorized third parties. CCTV footage may be shared with law enforcement or competent authorities as required by applicable laws. Recordings are generally retained for a limited time but may be kept longer if deemed necessary for incident investigations or when required by authorities.
2. Third Parties
   This Privacy Policy does not cover the privacy practices, data collection, or services of entities other than CollabSpace. We may display advertisements and content from third parties or partners that link to external websites that we do not own or operate. These links are provided solely as a convenience to you and do not imply endorsement of those services.

We are not responsible for the privacy policies or practices of third-party websites. If you click on any third-party links, we encourage you to review their privacy policies to understand how they collect and process your Personal Information. The collection, use, and disclosure of your Personal Information by these third parties will be subject to their respective privacy policies and not this Policy. CollabSpace cannot be held responsible for any data collection or privacy practices of these third parties.

17. CHANGES TO THIS POLICY IN THE FUTURE

Any information collected through our Services is governed by the Privacy Policy that is in effect at the time such information is collected. CollabSpace reserves the right to change, modify, add, or remove portions of this Policy at any time, at our sole discretion. If we make any material changes to this Policy, we will notify you of those changes in one of the following ways:

• Posting on Our Services: We will update the Policy on our website or mobile application, highlighting the changes made.
• Email Notifications: If the changes are significant, we may send you an email or other notifications as required by applicable law to inform you of the updates.

We will also update the "Last Updated" date at the top of this Policy to indicate when the changes became effective. We encourage you to review this Policy periodically to stay informed about how we use and protect your information and to be aware of any changes made to our practices. Your continued use of our Services after any modifications to this Policy constitutes your acceptance of the revised terms. Any changes to this Policy will take effect immediately upon being posted or otherwise provided by CollabSpace.

18. COMPLAINTS AND QUESTIONS

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, we encourage you to reach out to us directly. Your feedback is important to us, and we are committed to addressing any issues you may have.

You can contact us at:

• Email: admin@collabspace.in
• Support Email: support@collabspace.in

Our team will review your inquiry and respond promptly. We appreciate your engagement and will work diligently to resolve any concerns regarding your privacy and data protection.